Frequently Asked Questions

How do I place an order?

You can browse products on Amazon or our online stores, select items, and proceed to checkout.

What are the shipping options?

We offer standard and expedited shipping. All shipments are trackable and insured.

Can I return items?

Yes, we accept returns within 30 days of delivery, provided the product is in its original condition.

Do you source from multiple countries?

Yes, we have a global network of suppliers and can procure products from nearly any country.

How long does procurement take?

Time frames vary depending on the product and origin, but we always aim to minimize delays through efficient processes.

Do you handle customs clearance?

No, we do not manage customs clearance directly. As a procurement specialist, our primary focus is on sourcing and delivering high-quality products efficiently. Customs clearance is a highly specialized service, often requiring in-depth knowledge of local regulations and close relationships with customs brokers. We work closely with trusted customs agents to ensure smooth clearance, but leave this task to experts to avoid delays and ensure full compliance with country-specific laws. This approach allows us to concentrate on what we do best—securing and delivering products to your door on time.

What types of travel do you manage?

We offer comprehensive corporate travel solutions for both domestic and international trips.,including flight bookings, hotel accommodations, ground transportation, and tailored itineraries for business trips. Our commitment to the IATA accreditation allows us to provide exclusive access to competitive fares and premium travel options.

How can I ensure my travel needs are met?

Our dedicated team will work closely with you to understand your specific requirements and preferences. We tailor our services to align with your business goals, ensuring your travel arrangements meet your expectations.

Can you handle last-minute bookings?

Absolutely, we specialize in finding solutions for urgent travel needs. Thanks to our IATA accreditation - (in progress), we have the resources and partnerships to accommodate urgent travel needs efficiently, ensuring you get to your destination without unnecessary stress.

Do you work with specific airlines?

Yes, at Angel's Rock, we have established partnerships with a wide range of airlines to ensure that we can offer our clients the best options available. As an IATA-accredited agency - (accreditation in progress), we have access to exclusive deals and benefits, allowing us to provide competitive fares and tailored travel experiences. Our relationships with both major carriers and regional airlines enable us to accommodate your specific travel needs, whether it's for domestic or international flights.

Do you offer support during my trip?

Absolutely! Our team provides support for any issues or changes that may arise during your travel. Whether you need to make adjustments to your itinerary or require assistance, we are just a call away.

What benefits does your commitment to the IATA accreditation provide?

Being committed to be IATA accredited means we adhere to the highest industry standards in travel management. This accreditation , once obtained, will provide us access to exclusive deals and resources, ensuring that you receive the best service and competitive pricing for your business travel needs.

How do you handle travel compliance and safety?

We prioritize compliance and safety in all our travel arrangements. Our commitment to the IATA accreditation process reflects our commitment to adhering to international travel regulations, ensuring your journey is secure and aligned with best practices.

What if I need to change my travel plans?

We understand that plans can change. Our support team is available to assist you with any modifications to your itinerary, and our established relationships with airlines and hotels enable us to make changes efficiently.

What’s included in your social media management service?

We manage content creation, scheduling, engagement, and performance tracking for your social media platforms.

How long does it take to see results from email marketing?

Results typically start showing within 1-3 months, depending on campaign size and engagement strategies.

Can you create a brand identity for my business?

Yes, we offer comprehensive design and branding services, including logo design and brand development.